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    Resident Services Associate (BTR)

      Attach a CV (Accepted file types: pdf, doc, docx, rtf.)

      Resident Services Associate (BTR)

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      Location

      Leeds

      Contract Type

      Permanent

      Salary

      £29k per year + Bonus

      Residential Living Recruitment are supporting a leading Build to Rent Operator to recruit a Resident Services Associate to join their brand new residential development in Leeds.

      This is a varied, fast paced front of house role where no two days are the same. You’ll be the first point of contact for applicants, residents, contractors and visitors – and play a key part in making every interaction a positive one.

       

      Job Title: Resident Services Associate (BTR)

      Location: Leeds

      Salary: up to £29,000 per annum + Bonus

       

      Key Responsibilities

      • Being the welcoming face of our reception area – greeting visitors, conducting viewings with applicants, handling walk‑in enquiries and ensuring every experience meets our high “mystery shopper” standards.
      • Managing correspondence and diaries, including the repairs inboxes, tenant calls, and scheduling meetings or maintenance visits.
      • Keeping our booking platform (Hubspot) updated with viewings, deals and leads – including pre‑call outreach to applicants.
      • Preparing move‑in packs, carrying out apartment inductions and managing access passes, fobs and apps for new residents.
      • Coordinating contractors, ordering supplies, supporting building events and keeping records up to date for both leasing and facilities management teams.
      • Regular building walks and inspections to make sure everything runs smoothly.

      Who we are looking for!

      • A confident communicator with an excellent telephone manner and strong email writing skills.
      • Experience working within customer facing roles in Property or Hospitality
      • Organised, detail focused and able to juggle multiple tasks calmly.
      • Friendly, approachable and polished in presentation – someone who enjoys helping people.
      • Comfortable with data entry, diary management and basic systems (Hubspot experience is a plus, but we’ll train you)
      • A genuine passion for delivering first-class customer service.

      Why you’ll love working within Build to Rent!

      • A welcoming team environment where your contribution is valued.
      • Opportunities to learn, grow and develop your skills in sales and customer service.
      • Be part of a thriving community, helping new residents feel right at home.

       

      Submit your updated CV and we will be in contact to discuss your application further!