Resident Services Associate

An exciting new opportunity within a brand-new landmark Build To Rent (BTR) property set dockside of Liverpool. This opportunity offers an exciting fast paced environment to work in with the focus being on customer engagement and administrative support whilst working alongside the management teams.

Salary: Up to £25,000 Per Annum + Bonus

Job type: Permanent

Location: Liverpool

Work Pattern: 4 on 4 off. 7am to 19:00pm

Duties and responsibilities

·Provide a warm and courteous welcome to all residents and visitors.

·Actively engage with residents, visitors, colleagues and contractors to provide a seamless experience for residents.

·Co-ordinate day-to-day operations ensuring quality and service delivery always meets and exceeds the resident’s expectations.

·Anticipate residents’ needs by engaging and asking questions.

·Maintain an awareness of cultural differences needed to meet specific requirements of residents.

·Play a key role in the organisation and operation of resident events, including budgeting and ordering supplies.

·Handle all front of house incoming calls/enquiries and ensue a warm, welcoming environment for residents and visitors using the agreed salutation.

·Ensure an accurate log is maintained for any visitors or deliveries and that these are announced to the resident.

·Interact with customers to obtain feedback on the quality of product, service levels and overall satisfaction levels.

·Ensure a daily log is kept of any incidents, resident requests or shift handovers.

·Check, read and action emails and other requests regularly and on a timely basis.

·Liaising with line manager in respect of customer surveys and feedback, identifying areas for change and improvement.

·Ensure a great working relationship is maintained with the client.

·Complete clear and informative shift handovers to colleagues at the end of each working shift.

• Carry out regular floor walks and security checks of the building and reporting and logging any details as required.
• Report works related accidents or other injuries immediately upon occurrence.
• Follow client and department safety and security policies and procedures to maintain a clean, safe and secure environment.
• Maintain awareness of suspicious persons on property premises.

Skills and Attributes

• Experience working within, Residential ,Build To Rent (BTR), Purpose Built Student Accommodation (PBSA), Hospitality, Hotels
• Strong organizational and administrative skills with attention to detail.
• Excellent communication skills, both written and verbal.
• Customer service-focused mindset with the ability to build rapport with tenants.

If you feel you have the right experience for this role then please do submit your updated CV today!