Residential Living recruitment is looking to recruit a Resident Services Associate for a new Build to Rent (BTR) site in Northwest London.
The Resident Associate is responsible for supporting the Resident Manager in ensuring the smooth operation of the buildings and providing an optimal customer experience from move-in, all the way through to move-out. This will involve managing the resolution of all reported issues from residents. This role involves working front of house and will include a lot of resident interaction to enhance resident experience.
Job Role: Resident Services Associate
Hours: 37.5 hours per week, working 5 days out of 7 per week between Monday to Sunday.
Shift Rota: Daily working hours are 7.5 hours per day, shift pattern between 8am-8pm Must be flexible to work weekends shifts
Salary: £30,000 Per Annum Plus Bonus
The Role:
- Ensure full knowledge of apartment and communal area systems and operation to deliver customer service in line with company standards.
- Assist the Events team when needed, to set up and present customer social events & activities.
- Work closely with 3rd party suppliers/ in-house departments (i.e. Night concierge, Leasing) supporting the Resident Manager deal with resident requests in line with departmental deadlines escalating more complex customer issues to the Resident Manager as necessary.
- Delivering great customer service while adapting to customer/resident feedback to ensure consistently satisfying resident’s needs.
- Support Resident Manager to collate data for weekly / monthly reports as required by the Operations Manager.
- Carry out daily inspections of development to ensure they are to company standard and support the Development Manager with required health and safety compliance.
- Ensure that all move in’s & move outs are co-ordinated with the relevant parties
- Carry out daily and weekly checks keeping records to ensure apartments are always lease ready.
- Support the Resident Manager in the maintenance and admin of the development assets.
