Resident Host

An exciting new opportunity within a landmark Build To Rent (BTR) property. This opportunity offers an exciting fast paced environment to work in with the focus being on customer engagement and administrative support whilst working alongside the management teams.

Salary: Up to £30,000 Per Annum + Bonus

Job type: Permanent

Location: London

Duties and responsibilities

·Provide a warm and courteous welcome to all residents and visitors.

·Actively engage with residents, visitors, colleagues and contractors to provide

a seamless experience for residents.

·Co-ordinate day-to-day operations ensuring quality and service delivery

meets and exceeds the resident’s expectations at all times.

·Anticipate residents’ needs by engaging and asking questions.

·Maintain an awareness of cultural differences needed to meet specific

requirements of residents.

·Play a key role in the organisation and operation of resident events, including

budgeting and ordering supplies.

·Handle all front of house incoming calls/enquiries and ensue a warm,

welcoming environment for residents and visitors using the agreed salutation.

·Ensure an accurate log is maintained for any visitors or deliveries and that

these are announced to the resident.

·Interact with customers to obtain feedback on the quality of product, service

levels and overall satisfaction levels.

·Ensure a daily log is kept of any incidents, resident requests or shift

handovers.

·Check, read and action emails and other requests regularly and on a timely

basis.

·Liaising with line manager in respect of customer surveys and feedback,

identifying areas for change and improvement.

·Ensure a great working relationship is maintained with the client.

·Complete clear and informative shift handovers to colleagues at the end of

each working shift.

Security

• Carry out regular floor walks and security checks of the building and reporting

and logging any details as required.

• Report works related accidents or other injuries immediately upon occurrence.

• Follow client and department safety and security policies and procedures to

maintain a clean, safe and secure environment.

• Maintain awareness of suspicious persons on property premises.

Skills and Attributes

• Strong organizational and administrative skills with attention to detail.

• Excellent communication skills, both written and verbal.

• Proficiency in Microsoft Office, particularly Excel, and familiarity with property

management software (such as Yardi).

• Customer service-focused mindset with the ability to build rapport with tenants.

If you feel you have the right experience for this role then please do submit your updated CV today!