Residential Living Recruitment is looking to recruit a Leasing Team Member for a landmark Build To Rent (BTR) site in South London. This is a unique opportunity to be a part of a one-of-a-kind development and fantastic on site team.
Experience within lettings is a big plus but you must have a positive attitude and commitment to your role. You will receive full training along the way.
Job Role: Lettings Associate
Shift Patterns: 40-hour week across 5 day out 7 days
Salary: £27,500 Per Annum plus 20% bonus
Key responsibilities:
- Take the lead in touring and leasing to maximise occupancy and revenue, including following-up on leads and sales conversions.
- Support the Leasing Manager in achieving occupancy targets and development KPIs, including driving average rent rates and management reporting.
- Contact all leasing enquiries within designated response time and achieving conversion rate in line with KPIs.
- Ensure all tours are conducted to a high standard and driven towards achieving a conversion.
- Lead on the management of resident tenancies, including AST creation, leading on the move-in/out processes, and ensuring compliance.
- Handle enquiries professionally, with an emphasis on customer service.
- Work alongside external leasing agents, building positive relationships and increasing sales.
- Provide competitor analysis, including undertaking mystery shops of nearby developments.
- Support the marketing team with information and ideas based on activity, trends and resident or enquiry feedback.
- Handle resident tenancy renewals, striving to deliver against occupancy and revenue KPI’s.
- Be part of a comprehensive leasing team, alongside our Resident, Facilities and Management teams.
- Complete relevant administrative tasks as required, including processing referencing details, ensuring information is correct on tenancy agreements, and handling tenancy and resident information.
- Be flexible, and hands on. Get stuck in
Who we are searching for?
- Previous experience in lettings, resident services, property management, or residential sales (Build-to-Rent preferred).
- Proven ability to provide outstanding customer service and build trusted relationships.
- Knowledge of London’s rental market and relevant UK lettings regulations.
- Strong sales and negotiation skills, with a track record of meeting or exceeding targets.
- Highly organised, with strong time management and attention to detail.
- Confident using CRM systems and Microsoft Office.
