As Assistant Resident Services Manager you will provide an outstanding onsite lettings and customer service experience at a vibrant residential community. As the first point of contact for residents and prospective tenants, you will play a crucial role in ensuring smooth operations and excellent engagement across the site.
Location: Leeds
Working Hours: 37.5 hours per week — Monday to Friday, 9:00am–5:30pm
Salary: Up to £32,000 per annum + discretionary annual bonus
Key Responsibilities
- Deliver exceptional customer service to residents, visitors, contractors and all stakeholders.
- Manage all applicant enquiries via phone, email, and social media.
- Conduct viewings and progress applications through to offer stage.
- Liaise with referencing providers and applicants to progress applications efficiently.
- Manage the lettings tracker from application to tenant move in.
- Complete check-in and check-out reports via our inventory system.
- Manage renewals and collect data on non-renewals.
- Report on lettings progress and general matters in weekly client meetings.
- Process deposit returns and manage any disputes in line with DPS requirements.
- Carry out regular competitor analysis and market research.
- Maintain regular and engaging communication with residents (e.g. email newsletters, Instagram).
- Assist with organising resident events and fostering community engagement.
- Act as first point of contact for maintenance issues.
- Support site-wide block management and coordinate reactive repairs.
What We’re Looking For
- Previous experience in residential property or estate agency.
- Strong customer service background.
- Confident, warm communicator — both written and verbal.
- Positive, people-first approach with a can-do attitude.
- Proficient in IT; social media skills preferred.
- Experience using CRM systems is a plus.
- Friendly, adaptable, and a great team player.
- Highly organised with sound judgment and decision-making skills.
- Creative and enthusiastic about improving the resident experience.
Please share your CV through this application link to register interest!
