Residential Living Recruitment are supporting a Build to Rent operator who provide brand new residential apartments for rental purposes. Our Client is seeking an Assistant Resident Services Manager to provide onsite customer service and lettings support within the residential development.
You will be the first point of contract for current residents and potential applicants always providing an excellent customer service on site.
Location: Leeds
Salary: Circa £30,000 per annum
Work Pattern: Monday – Friday, 37.5 hours
Duties and responsibilities
- Provide onsite day to day customer service experience to everyone at the site, including residents, contractors, and applicants.
- Responding to all applicants’ enquiries from all platforms including phone, emails, and social media platforms.
- Arranging viewings at the site and agreeing offers for property units.
- Referencing progression including liaising with referencing provider and applicants throughout each stage.
- Ensuring all apartments and communal areas are well presented and attractive to all tenants.
- Complete all stages of the leasing process including contract signing and move in emails.
- Supporting with organising Resident events and engaging with the local community.
- Deal with tenancy renewals
- Completing check in and check out reports through an inventory platform.
We are looking for;
- Previous experience in a residential property environment, estate agent’s background, PBSA (Student Accommodation), Build to Rent or Hospitality
- Proven experience in a customer service background.
- Excellent verbal and written communication skills.
- A people person with a can-do attitude
- A great team player who can adapt to working in a small team.
If you feel this is the right role for you, please do submit your CV today!
