Assistant General Manager (Build to Rent)

Join an award winning Build to Rent (BTR) operator supporting the General Manager and the team for the overall performance of your development. This is a fantastic opportunity to join a market leader in BTR Operations!

Job Title: Assistant General Manager

Location: Manchester

Salary: Up to £40,000 + Bonus

Role Overview

The AGM role carries responsibility for building and maintaining the reputation and brand of the building in the local community, driving revenue, managing costs and all whist achieving the highest possible approval rating for service and team engagement.

You will lead from the front, by managing the day to day operations in resident satisfaction and leasing activities. You will have a proven appreciation of what it takes to deliver outstanding customer service and demonstratable experience in managing, delegating and organising a team.

Your objective will be to achieve resident retention goals by performing all activities related to customer service to all residents, providing resident satisfaction throughout the term of the lease, therefore ensuring resident lease renewals and referrals. You will also be instrumental in handling enquiries, conducting leasing tours and leasing related paperwork.

Person Specification

• Have experience within BTR, property sector, hospitality, leisure industries or similar at a management level.
• Be a natural leader, motivating and coaching your team to succeed.
• Have a passion for customer service and ensuring excellence.
• Be proficient in executing sales skills, such as generating sales leads, conducting sales presentations, qualifying prospects, and closing.
• Be proficient in IT skills including MS Word, Excel & Outlook (training will be provided for our internal database system).
• Have a Collaborative working style and strong leadership qualities to ensure that people follow your lead.

Please submit your CV or reach out to Francis at Residential Living Recruitment!