Night Resident Services Advisor

An exciting opportunity has arisen for enthusiastic and competent Night Resident Services Agents to join a fantastic Build to Rent (BTR) development in the heart of Liverpool. The development features thoughtfully designed apartments, along with high-quality resident amenities including a stylish residents’ lounge and a fully equipped gym.
As part of the Resident Services team, you will play a vital role in creating a welcoming, efficient, and exceptional experience for residents and visitors. You’ll be instrumental in supporting the onsite management team to ensure operational excellence and deliver an outstanding standard of customer service.

Job Title: Night Resident Services Agent
Location: Liverpool
Salary: £25,000 Per Annum + Bonus
Shift Pattern: 4 Nights on 4 Night off 7pm – 7am

The Role:
• To provide a warm and courteous welcome to all residents and visitors.
• To actively engage with residents, visitors, colleagues, and contractors to provide a seamless experience for residents.
• To co-ordinate day-to-day operations ensuring quality and service delivery always meet and exceed resident’s expectations.
• To anticipate residents’ needs by engaging and asking questions to understand those needs to be able to adapt services to those needs when required.
• To maintain an awareness of cultural differences needed to meet specific requirements of residents.
• Excellent communication skills and able to display sensitivity and understanding of resident’s needs.
• Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm.
• Must be pro-active and able to use initiative to enhance the reputation of the building.
• Professional presentation, confident and outgoing nature.
• Well organised, ability to problem solve and works under pressure.
• Able to demonstrate an organised and professional approach and ability to prioritise.
• A great team player who takes ownership and responsibility.
• A logical thinker who can spot errors and resolve issues.