Assistant General Manager (PBSA)

Join a leading Purpose Built Student Accommodation (PBSA) provider that focuses on fostering a community, support well-being and creating an unforgettable experience for residents. This is an exciting opportunity to open a brand new building that will be welcoming residents this Summer!

Job Title: Assistant General Manager

Location: North West London

Salary: £34,000 – £45,000 per annum

Role Overview

As the Assistant General Manager, you’ll be a key player in ensuring that operations run smoothly, residents are happy, and your team is motivated. You’ll work closely with the General Manager to oversee the day-to-day operations of the property, from customer service excellence to team leadership, financial performance, and everything in between.

This is a hands-on role where your ability to think creatively, solve problems, and lead by example will be crucial in maintaining the high standards of the company.

If you have a passion for operational leadership, team development, and delivering top-tier service, this is your chance to join an innovative company and take the next step in your career.

• Operational Leadership & Excellence: Assist the General Manager in overseeing the day-to-day operations of the property.
• Compliance & Health & Safety: Ensure that the property meets all regulatory and safety standards, maintaining a safe and welcoming environment for both residents and staff.
• Team Management: Support in leading an onsite team and assist in managing performance
• Resident Experience & Community Engagement: Oversee all aspects of the resident experience, ensuring that their time is unforgettable.
• Revenue & Performance Optimization: Work alongside the General Manager to drive occupancy rates and maximize revenue, always keeping an eye on targets and identifying opportunities for growth.

Person Specification

• Proven experience in managing property operations or a similar leadership role (hospitality, student accommodation, or related fields).
• Strong background in team management, with a focus on development, performance, and coaching.
• Exceptional customer service experience and a passion for improving the resident experience.
• Solid understanding of budgeting, forecasting, and financial performance management.
• Experience with CRM and property management systems.

Apply now with your updated CV to be considered for this exciting opportunity!