Join a leading Build to Rent (BTR) operator as a Night Resident Services Advisor to work within their Luxury Residential development in Reading. This is a high-end building with over 250 apartments and on site amenities.
This role offers an exciting opportunity to work in a fast-paced environment, focusing on customer engagement and administrative support whilst working closely with management teams.
Salary: £29,000 per annum
Location: Site Based, Reading
Shift Pattern: 4 Nights on, 4 Nights Off – 8pm to 8am
Duties and responsibilities
- To carry out regular floor walks and security checks of the building and reporting and logging any details as required.
- Report work related accidents or other injuries immediately upon occurrence.
- Follow client and department safety and security policies and procedures to maintain a clean, safe and secure environment.
- Maintain awareness of suspicious persons on property premises.
- Provide a warm and courteous welcome to all residents and visitors.
- Actively engage with residents, visitors, colleagues and contractors to provide a seamless experience for residents.
- Co-ordinate day-to-day operations ensuring quality and service delivery meets and exceeds the resident’s expectations at all times.
- Play a key role in the organisation and operation of resident events, including budgeting and ordering supplies.
- Handle all front of house incoming calls/enquiries and ensue a warm, welcoming environment for residents and visitors using the agreed salutation.
- Ensure an accurate log is maintained for any visitors or deliveries and that these are announced to the resident.
- Interact with customers to obtain feedback on the quality of product, service levels and overall satisfaction levels.
- Check, read and action emails and other requests regularly and on a timely basis.
Experience & Knowledge
- Experience working within Residential, Build to Rent (BTR), Purpose Built Student Accommodation (PBSA), Hospitality, Hotels
- Excellent communication, interpersonal, and organizational skills.
- Proactive and independent, with the ability to manage a busy workload effectively.
If you feel this is the right role for you, then please do submit your CV today!
