An exciting new opportunity to work for a developer owner operator within the Build to Rent (BTR) sector. Our client is seeking an experienced and professional Concierge to deal with day-to-day duties and provide a superior level of customer service to residents and guests.
You will report to the Assistant General Manager who will escalate to the General Manager if required. The concierge team are responsible for making sure they provide quality customer service and deal with the day to day matters in a prompt and professional manner.
The ideal candidate will have extensive experience as a concierge, with the ability to build effective working relationships and have quality communication skills.
Salary: £31,000 – £33,000 Per Annum
Job type: Permanent
Location: North West London
Shift Pattern: 4 on 4 off. 7AM TO 7PM
Duties and responsibilities
- Perform your duties and provide concierge services, in the prescribed manner, as instructed by the General Manager and Assistant General Manager
- You will report to the Assistant General Manager (line manager) who will in turn escalate to the GM if required/necessary.
- Inspect, on a daily basis, all internal areas of the residential buildings and report any defects, security or health and safety concerns to the General Manager and AGM.
- Set an example for other staff members by being courteous and helpful to all occupiers in addition to members of the public, other staff, guests, and to contractors employed on the development
- Enter all relevant comments/details in the respective concierge logs/files, and to liaise with contractors regarding signing in and out of logbooks.
- Supervise any keys which may be held in reception. To ensure that they are correctly logged in and out in accordance with agreed procedures and safekeeping.
- Receive and keep safe registered mail and deliveries for residents.
- Deal with all general telephone enquiries and log messages.
- Ensure that all incidents or accidents are logged accordingly.
- Reviewing and monitoring of CCTV and images saved as necessary.
- Monitor site security and report and security issues to the GM and AGM
- Logging communal and apartment maintenance issues on Yardi
Skills and Attributes
- Exceptional interpersonal and problem resolution skills
- Strong administrative and organizational skills
- Excellent written and verbal communication skills
- Excellent telephone presentation skills
- Positive attitude
- Residential real estate experience helpful
- Ability to prioritize and handle multiple tasks
- Ability and commitment to learn new material quickly and upgrade skills
- Must be able to work independently and as part of a team of professionals
- Working knowledge of Microsoft Office
If you feel you have the right experience for this role then please do submit your updated CV today!
