Resident Experience Host (Property)

Residential Living Recruitment (RLR) are working with an award-winning BTR operator to recruit Resident Associates supporting within Resident Services to ensure the smooth operation of the residential building.

You will be providing excellent customer service supporting residents from move-in to move-out. This role involves working front of house and will include a lot of resident interaction to enhance resident experience. You will be managing and ensure there is a smooth running of the buildings. 

Salary: £30,000 – £32,000 per annum + Bonus

Job type: Permanent

Hours: 37.5 hours a week on a rota that runs 5 days per week between Monday to Sunday

Location: London

Please note you must be flexible to work weekends on a shift rota basis.

Duties and responsibilities

• Front desk Customer Service
• Tour potential customers around the buildings
• Support the pre-move-in administration processes to drive new business conversion
• Assist in events when needed 
• Negotiate appropriately and close potential customers to live within the apartments
• Carry out daily inspections of development for health and safety
• Deliver excellent customer service to residents
• Network and regularly interact with customers to build customer relations
• Work closely with other teams within the business to achieve targets

Experience and Skills

• Experience working within Build to Rent (BTR), Student Accommodation (PBSA), Hospitality, Concierge, Property, Residential, Serviced Office/Apartments 
• Good communication
• Good written skills

If you feel this is the right role for you, then please submit your updated CV